Erforderliche Felder sind mit einem Sternchen markiert.*
{"xsrfToken":"7af28faa82fe54d73ab3151c21c00902dc5220ac_lout","branding":{"id":"16","key":"sup","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/16"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/68957c6d-cb39-4436-bb8b-4fcb1cdc3679/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2VhZWVkZC1jZTkyLTQ2MjgtYTgwOS01OTM0NDgwMmFlN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4OTU3YzZkLWNiMzktNDQzNi1iYjhiLTRmY2IxY2RjMzY3OSI6WyJyZWFkIl19LCJleHAiOjE3NTEyOTM1NjEsIm5iZiI6MTc1MTI5Mjk2MX0.PLN-6CGpR-nJbXVon9tmyx9LojRpuBhCT-296XHQbfg&client=97eaeedd-ce92-4628-a809-59344802ae7e&mode=fit","logoId":"68957c6d-cb39-4436-bb8b-4fcb1cdc3679","isLogoAvailable":true,"helpCenterTitle":"Wie können wir dir weiterhelfen?","sharedPortalName":"Externe Anfragen","userInitialAnnouncementHeader":"Willkommen!","userInitialAnnouncementMessageWiki":"<p>Bitte schau auch auf unserem Discord vorbei, wenn du Hilfe benötigst. Dieses Portal hier dient nur einigen Anliegen, die nicht in direkter Verbindung mit der Theypha Community stehen.</p>","translations":{"de-DE":{"helpCenterTitle":"Wie können wir dir weiterhelfen?","sharedPortalName":"Externe Anfragen","announcementHeader":"Willkommen!","announcementMessage":"Bitte schau auch auf unserem Discord vorbei, wenn du Hilfe benötigst. Dieses Portal hier dient nur einigen Anliegen, die nicht in direkter Verbindung mit der Theypha Community stehen.","localeDisplayName":"Deutsch (Deutschland)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"de-DE","portalThemeColor":"#0d0d0d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/34cf8f72-78d8-465c-8ead-219393a5f906/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2VhZWVkZC1jZTkyLTQ2MjgtYTgwOS01OTM0NDgwMmFlN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM0Y2Y4ZjcyLTc4ZDgtNDY1Yy04ZWFkLTIxOTM5M2E1ZjkwNiI6WyJyZWFkIl19LCJleHAiOjE3NTEyOTM1NjEsIm5iZiI6MTc1MTI5Mjk2MX0.2ZH6Dd0Ps_sXhsTchstyT3CaJ7-CHg2f8a8G5oUNGoE&client=97eaeedd-ce92-4628-a809-59344802ae7e&height=300&mode=fit","bannerMediaApiFileId":"34cf8f72-78d8-465c-8ead-219393a5f906","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"16","key":"sup","projectId":10043,"serviceDeskId":16,"name":"Support","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für Support erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/16","reqTypes":[{"id":"10133","name":"Einen Vorfall melden","descriptionHtml":"","callToAction":"Einen Vorfall melden","introHtml":"<p>Gibt es ein Problem mit einem System? Melden Sie diesen Vorfall hier.</p>","icon":10308,"iconUrl":"https://portal.atlassian.theypha.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","groups":[40],"key":""},{"id":"10131","name":"IT-Hilfe erhalten","descriptionHtml":"","callToAction":"IT-Hilfe erhalten","introHtml":"<p>Stellen Sie eine Serviceanfrage, wenn Sie Hilfe beim Anfordern neuer Hardware/Software oder Zugriff auf ein System benötigen</p>","icon":10320,"iconUrl":"https://portal.atlassian.theypha.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10320","groups":[40],"key":""},{"id":"10135","name":"Kaufanfrage mit Genehmigung","descriptionHtml":"","callToAction":"Kaufanfrage mit Genehmigung","introHtml":"<p>Brauchen Sie ein Mobiltelefon oder muss es ersetzt werden? Teilen Sie uns das mit.</p>","icon":10314,"iconUrl":"https://portal.atlassian.theypha.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10314","groups":[40],"key":""},{"id":"10134","name":"Neues Konto anfordern","descriptionHtml":"","callToAction":"Neues Konto anfordern","introHtml":"<p>Fordern Sie ein neues Konto für ein System an.</p>","icon":10306,"iconUrl":"https://portal.atlassian.theypha.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10306","groups":[40],"key":""},{"id":"10132","name":"Änderung anfordern","descriptionHtml":"","callToAction":"Änderung anfordern","introHtml":"<p>Zum Beispiel, einen Server (VPN) oder eine Anwendung (Jira) upgraden</p>","icon":10316,"iconUrl":"https://portal.atlassian.theypha.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10316","groups":[40],"key":""},{"id":"10136","name":"Problem","descriptionHtml":"","callToAction":"Problem","introHtml":"<p>Erstellen Sie ein Problem, um die Ursache von einem oder mehreren Vorfällen zu verfolgen.</p>","icon":10304,"iconUrl":"https://portal.atlassian.theypha.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10304","groups":[],"key":""}],"reqGroups":[{"id":40,"name":"Allgemein"}],"orderMapping":{"40":[10131,10132,10133,10134,10135]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":16,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Deutsch (Deutschland)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2VhZWVkZC1jZTkyLTQ2MjgtYTgwOS01OTM0NDgwMmFlN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEyOTQxNjEsIm5iZiI6MTc1MTI5Mjk2MX0.3jyMPJw49li5J8-lLSa2E4LNtcCeWdFUof8Lw93pc0o","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"97eaeedd-ce92-4628-a809-59344802ae7e","tokenDurationInMins":20}},"reqCreate":{"id":10133,"projectId":10043,"issueType":{"id":"10133","name":"Einen Vorfall melden"},"form":{"name":"Einen Vorfall melden","descriptionHtml":"","callToAction":"Einen Vorfall melden","intro":"<p>Gibt es ein Problem mit einem System? Melden Sie diesen Vorfall hier.</p>","instructions":"","icon":10308,"iconUrl":"https://portal.atlassian.theypha.de/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10308","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"E-Mail-Bestätigung an","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priorität","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10001","label":"P0","selected":false,"children":[]},{"value":"1","label":"P1","selected":false,"children":[]},{"value":"2","label":"P2","selected":true,"children":[]},{"value":"3","label":"P3","selected":false,"children":[]},{"value":"4","label":"P4","selected":false,"children":[]},{"value":"5","label":"P5","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10161","fieldConfigId":"10307","label":"Ausstehende Begründung","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10422","label":"Mehr Information nötig","selected":false,"children":[]},{"value":"10423","label":"wartet auf Annahme","selected":false,"children":[]},{"value":"10424","label":"Auf Verkäufer warten","selected":false,"children":[]},{"value":"10425","label":"Änderungsanfrage noch nicht erledigt","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10169","fieldConfigId":"10315","label":"Quelle","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10496","label":"E-Mail","selected":false,"children":[]},{"value":"10497","label":"Telefon","selected":false,"children":[]},{"value":"10498","label":"Überwachungssysteme","selected":false,"children":[]},{"value":"10499","label":"Verkäufer/technischer Berater","selected":false,"children":[]},{"value":"10500","label":"Kunde","selected":false,"children":[]},{"value":"10501","label":"Sonstige","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10162","fieldConfigId":"10308","label":"Produktkategorisierung","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10426","label":"Kommunikation","selected":false,"children":[]},{"value":"10427","label":"Dokument","selected":false,"children":[]},{"value":"10428","label":"Personen","selected":false,"children":[]},{"value":"10429","label":"Service","selected":false,"children":[]},{"value":"10430","label":"Software","selected":false,"children":[]},{"value":"10431","label":"Hardware – Komponente","selected":false,"children":[]},{"value":"10432","label":"Hardware – CPD","selected":false,"children":[]},{"value":"10433","label":"Hardware – Gefüllter Kreis","selected":false,"children":[]},{"value":"10434","label":"Hardware – Peripherie","selected":false,"children":[]},{"value":"10435","label":"Hardware – Prozessausrüstung","selected":false,"children":[]},{"value":"10436","label":"Hardware – Leistung","selected":false,"children":[]},{"value":"10437","label":"Hardware – Band","selected":false,"children":[]},{"value":"10438","label":"Hardware – Virtuell","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10163","fieldConfigId":"10309","label":"Operative Kategorisierung","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"10439","label":"Konnektivität","selected":false,"children":[]},{"value":"10440","label":"Kontoanfrage – aktives Verzeichnis","selected":false,"children":[]},{"value":"10441","label":"Kontoanfrage – Firewall","selected":false,"children":[]},{"value":"10442","label":"Kontoanfrage – Drucker","selected":false,"children":[]},{"value":"10443","label":"Kontoanfrage – Betriebssystem","selected":false,"children":[]},{"value":"10444","label":"Kontoanfrage – Virus-Scan","selected":false,"children":[]},{"value":"10445","label":"Kontoanfrage – VPN","selected":false,"children":[]},{"value":"10446","label":"Kaputt gehen / Reparieren – Monitor","selected":false,"children":[]},{"value":"10447","label":"Kaputt gehen / Reparieren – Keyboard","selected":false,"children":[]},{"value":"10448","label":"Kaputt gehen / Reparieren – PC","selected":false,"children":[]},{"value":"10449","label":"Kaputt gehen / Reparieren – Laptop","selected":false,"children":[]},{"value":"10450","label":"Kaputt gehen / Reparieren – Festplatte","selected":false,"children":[]},{"value":"10451","label":"Kaputt gehen / Reparieren – Dockingstation","selected":false,"children":[]},{"value":"10452","label":"Konfiguration – Firewall","selected":false,"children":[]},{"value":"10453","label":"Konfiguration – aktives Verzeichnis","selected":false,"children":[]},{"value":"10454","label":"Konfiguration – Drucker","selected":false,"children":[]},{"value":"10455","label":"Konfiguration – Betriebssystem","selected":false,"children":[]},{"value":"10456","label":"Konfiguration – Virus-Scan","selected":false,"children":[]},{"value":"10457","label":"Konfiguration – VPN","selected":false,"children":[]},{"value":"10458","label":"Konfiguration – Benutzerkonto","selected":false,"children":[]},{"value":"10459","label":"Hardware-Anfrage – Hinzufügen","selected":false,"children":[]},{"value":"10460","label":"Hardware-Anfrage – Konfigurieren","selected":false,"children":[]},{"value":"10461","label":"Hardware-Anfrage – Verschieben","selected":false,"children":[]},{"value":"10462","label":"Hardware-Anfrage – Neu","selected":false,"children":[]},{"value":"10463","label":"Hardware-Anfrage – Reparieren","selected":false,"children":[]},{"value":"10464","label":"Instanzanfrage – Kopieren","selected":false,"children":[]},{"value":"10465","label":"Instanzanfrage – Erstellen","selected":false,"children":[]},{"value":"10466","label":"Instanzanfrage – Verschieben","selected":false,"children":[]},{"value":"10467","label":"Instanzanfrage – Entfernen","selected":false,"children":[]},{"value":"10468","label":"Instanzanfrage – Reparieren","selected":false,"children":[]},{"value":"10469","label":"Netzwerkanfrage – Erstellen","selected":false,"children":[]},{"value":"10470","label":"Netzwerkanfrage – Modifizieren","selected":false,"children":[]},{"value":"10471","label":"Netzwerkanfrage – Eingabeaufforderung","selected":false,"children":[]},{"value":"10472","label":"Prozessanfrage – Prüfung","selected":false,"children":[]},{"value":"10473","label":"Prozessanfrage – Update","selected":false,"children":[]},{"value":"10474","label":"Serverwechsel – Abstellung","selected":false,"children":[]},{"value":"10475","label":"Serverwechsel – Erweitern","selected":false,"children":[]},{"value":"10476","label":"Serverwechsel – Netzwerk","selected":false,"children":[]},{"value":"10477","label":"Serverwechsel – Nach der Durchführung","selected":false,"children":[]},{"value":"10478","label":"Serverwechsel – Bereitstellung","selected":false,"children":[]},{"value":"10479","label":"Serverwechsel – Speicher","selected":false,"children":[]},{"value":"10480","label":"Serverwechsel – Updatekonfiguration","selected":false,"children":[]},{"value":"10481","label":"VM-Anfrage – Erweitern","selected":false,"children":[]},{"value":"10482","label":"VM-Anfrage – Bereitstellung","selected":false,"children":[]},{"value":"10483","label":"VM-Anfrage – Entfernen","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Fasse das Problem zusammen","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreiben Sie das Problem","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Anhang","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10159","fieldConfigId":"10305","label":"Wie dringend ist dies?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10414","label":"Kritisch","selected":false,"children":[]},{"value":"10415","label":"Hoch","selected":false,"children":[]},{"value":"10416","label":"Mittel","selected":false,"children":[]},{"value":"10417","label":"Niedrig","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10160","fieldConfigId":"10306","label":"Was sind die Auswirkungen?","description":"z. B. Wenn es Auswirkungen auf x Personen hat, dann wählen Sie \"Signifikant\".","descriptionHtml":"<p>z. B. Wenn es Auswirkungen auf x Personen hat, dann wählen Sie \"Signifikant\".</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10418","label":"Umfangreich / Verbreitet","selected":false,"children":[]},{"value":"10419","label":"Signifikant / Groß","selected":false,"children":[]},{"value":"10420","label":"Moderat / Begrenzt","selected":false,"children":[]},{"value":"10421","label":"Klein / Lokal","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/16/create/10133","requestValidateBaseUrl":"/servicedesk/customer/portal/16/validate/10133","calendarParams":{"firstDay":1,"date":"2025-06-30T16:16:02+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2VhZWVkZC1jZTkyLTQ2MjgtYTgwOS01OTM0NDgwMmFlN2UiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA0MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEyOTQxNjIsIm5iZiI6MTc1MTI5Mjk2Mn0.m2lYlH48Jz-KO8JlQMhQ_ka2hQEvWrmgEJKy1ngvMQs","targetCollection":"upload-project-10043","endpointUrl":"https://api.media.atlassian.com","clientId":"97eaeedd-ce92-4628-a809-59344802ae7e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}